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Requesting your consumption data from Mercury Energy

Log into ‘My Account’ on your desktop computer, go to ‘update my details’ and then ‘consumption data request’. Simply fill in the form and you’ll be sent your consumption data via email within 5 working days. Please ensure that you request detailed, half-hourly readings for the whole of 2018 - the file should have over 17000 lines in it! Summary data is not what we need so unfortunately we can’t offer vouchers for this.

If you have any trouble with this, you can also submit your request online. The template below should help you with this.

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Hi,

I would like to request my half-hourly electricity smart meter readings. I understand that you are required to provide this data to me (within 5 business days) according to section 11.32 of the Electricity Authority Code. My request details are as follows. I look forward to hearing from you.

Customer account number: [your account number]

ICP number: [your ICP number, can be found on your bill]

Property address: [your address]

Dates for which data is required: 1st Jan 2018 - 31st December 2018

Thanks!

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