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Requesting your consumption data from Genesis Energy

You’re in luck, Genesis makes it pretty easy to get your data. You will need a copy of a bill handy, then follow these steps.

  1. Click here to go to the Genesis Data Portal

  2. Complete the Your Details section

  3. In the Report Detail section, enter the ICP number as shown on your bill. Note that you may need to remove the ‘dash’ character.

  4. Enter either the account number or account holder name shown on your bill

  5. Ensure you select the Detailed Report option

  6. In the Text Verification field, enter the confirmation code shown (click the green arrows to get another version if you can’t easily read this)

  7. Click Submit

If you have any trouble with this you can also request your data by contacting Genesis directly. The template below should help you with this.

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Hi,

I would like to request my half-hourly electricity smart meter readings. I understand that you are required to provide this data to me (within 5 business days) according to section 11.32 of the Electricity Authority Code. My request details are as follows. I look forward to hearing from you.

Customer account number: [your account number]

ICP number: [your ICP number, can be found on your bill]

Property address: [your address]

Dates for which data is required: 1st Jan 2018 - 31st December 2018

Thanks!

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